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Recon Logistics Freight Management Blog

Customer Service & LTL Freight - Save your CSRs Time & Provide Top Notch Service

Posted by Marc Wojnowich on Feb 26, 2019 7:02:56 AM

How many calls do your customer service representatives (CSRs) have to make related to shipping?

  • Get a rate quote
  • Confirm a customer has a loading dock
  • Provide a status update (tracking)
  • Provide instructions on how to handle damage

Here are a few tools that can reduce the burden of freight on your CSRs that a good Transportation Management System (TMS) ought to provide:

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Tags: Freight Terms, Density, LTL Pricing, Accessorials, Freight Tariffs, LTL, Freight Rates, Freight Management, Ship Smarter, Freight Data, Logistics, LTL Carrier, Reweigh, Reclass, Carrier performance, Freight Audit, Freight Pay

3 Ways to Reduce Freight Cost Unrelated to Rates!

Posted by Marc Wojnowich on Jan 21, 2019 3:57:56 PM

Tired of fighting with Carriers over discounts, minimum charges and accessorials? Given the economy, capacity pressures, and LTL carrier's current perceived leverage, you may be more successful reducing your freight cost by taking a deep dive into your organization's shipping processes.

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Tags: Freight Terms, Density, LTL Pricing, Accessorials, Freight Tariffs, LTL, Freight Rates, Freight Management, Ship Smarter, Freight Data, Logistics, LTL Carrier, Reweigh, Reclass, Carrier performance, Freight Audit, Freight Pay

Freight Audit and Pay - What should you expect?

Posted by Marc Wojnowich on Dec 18, 2018 9:43:48 AM

Recently, an article from the Journal of Commerce (JOC), "Tech Transforming payment services into shipper intelligence," explored the evolution of freight audit and pay firms to data managers. Surprisingly, the article seems to suggest audit firms are creating a new space, but are they?

Leads me to question, if you are using a 3rd party to audit and pay carriers on your behalf, what are today's reasonable expectations?

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Tags: Freight Terms, Density, LTL Pricing, Accessorials, Freight Tariffs, LTL, Freight Rates, Freight Management, Ship Smarter, Freight Data, Logistics, LTL Carrier, Reweigh, Reclass, Carrier performance, Freight Audit, Freight Pay

Linear Feet - Not all LTL Carriers Rules Tariffs are the same

Posted by Cody Walters on Nov 12, 2018 7:00:00 AM

One of the most identifiable differences between Less-Than-Truckload (LTL) and Full Truckload (FTL) Carriers is the amount of freight you can move at one time. Far too often shippers will throw 7-8 pallets onto an LTL trailer and think nothing of it; it’s not a full truckload, right? Big... mistake!

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Tags: Freight Terms, Density, LTL Pricing, Overlength, Freight Tariffs, LTL, Freight Rates, Freight Management, Ship Smarter, Logistics, LTL Carrier, Volume Loads, Bill of Lading

Late deliveries causing anxiety? What does "Standard Transit Time" really mean?

Posted by Marc Wojnowich on Oct 23, 2018 11:44:10 AM

If we were given a dime for every time we hear the frustration, "but it's supposed to be 2 day transit!" As frequently as we hear it, and as poor as LTL carriers' timeliness of delivery numbers look, suggested transit times are not changing and shippers need to plan accordingly. 

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Tags: LTL, Freight Management, Ship Smarter, Logistics, LTL Service, LTL Carrier, Freight Guarantee, Expedited, Carrier performance, Late Delivery, Standard Transit Time, LTL Transit Time

Why is it so hard to get REAL LTL Carrier Performance Stats?

Posted by Hank Newman on Sep 24, 2018 8:48:00 AM

"The carrier missed the pickup yet they still count it delivered on time?"

Can you rely on carrier stats? What are your real and most meaningful LTL carrier performance stats?

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Tags: LTL, Freight Management, Ship Smarter, Freight Data, Logistics, LTL Service, LTL Carrier, transportation management, Carrier performance

Carriers Weeding Out the Undesireables - When will change come?

Posted by Marc Wojnowich on Jun 20, 2018 1:30:27 PM

Recent conversations with Account Representatives from Regional and National LTL Carriers are indicating unprecedented service failures and not recently seen actions to counter their overload of business.

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Tags: LTL, Freight Management, LTL Carrier Cost, Logistics, LTL Service, LTL Carrier, Detention, Volume Loads, Freight Guarantee, Expedited, Embargo, transportation management

Using FREIGHT DATA to make better BUSINESS Decisions (PART II)

Posted by Marc Wojnowich on May 28, 2018 10:33:00 AM

Recalling the question from last week... How often are we seeing "Big Data" referenced in every day business? 

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Tags: LTL, Freight Rates, Freight Management, Ship Smarter, Freight Data, Logistics, supply chain

Using FREIGHT DATA to make better BUSINESS Decisions (PART I)

Posted by Marc Wojnowich on May 22, 2018 1:20:05 PM

How often are we seeing "Big Data" referenced in every day business? Constantly... right?

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Tags: LTL, Freight Rates, Freight Management, Ship Smarter, Freight Data, Logistics, supply chain

ITEM 680 in Your LTL Tariff - Heard of the 65% Rule? It's time...

Posted by Marc Wojnowich on May 1, 2018 7:05:16 AM

See the pallet in the picture below? If it is not clear to you what's wrong with it, you should consider exploring the details of LTL Carrier Packaging Rules as described in Item 680 of most Carrier Rules Tariffs. 

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Tags: Freight Class, LTL Pricing, Accessorials, Freight Tariffs, Freight Rates, Freight Management, Item 680, Rules Tariff

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